Best Buy Return Guide
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We give them an A-. Why?
Pros
No charge for returns
Options to return both in-store and via prepaid UPS label
Refunds are processed in the same manner as the original payment method
Extended return periods for premium members
Cons
Standard return period is only 15 days for most products
Restocking fees for certain items
Some items are non-returnable
Extended return conversations are provided for specific products only
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15 days from purchase
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To return an item, gather the purchases along with the original contents and packaging.
Return at a store: Bring the item and the packing slip or receipt, the credit card used for the purchase, and a valid photo ID to any Best Buy store.
Ship it back to us: Log in to your Best Buy account, print a prepaid shipping label, place the return label on the package, and take it to an authorized UPS drop-off location during the return period.
Refund method and timing: Reimbursements will be made in the same way as the original payment method, with exceptions for cash and check purchases.
Refunds will be processed within 7-10 business days after receiving the return.
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Returns are typically free except for the following categories:
$45: Activatable devices (excluding prepaid phones)
15% of purchase price: Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund