REI Returns Guide
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We give them an A-. Why?
Pros
No charge for returns
Multiple return options including in-store and by mail
Generous return window: 1 year for members and 90 days for non-members
REI Co-op Members enjoy additional benefits like easier returns and receipt-free transactions
Cons
Oversize items may incur additional fees
Certain items like outdoor electronics and Re/Supply used gear have specific return guidelines
Refund processing times are not explicitly mentioned
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365 days for members and 90 days for non-member (from purchase date)
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Return to a store:
Bring the item with original packaging and proof of purchase to the customer service desk at any REI location.
Return by mail:Begin the mail-in return process online and get a shipping label.
- Pack the item securely with proof of purchase and attach the provided shipping label.
- Send the package via USPS or drop it off at any Postal Service facility. -
Returns are typically free
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund