Old Navy Returns Guide
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We give them an A. Why?
Pros
No charge for returns
Multiple convenient drop-off options, including in-store, prepaid labels, and Home Pick-up without packaging or labels
Refunds issued in the original form of payment
Gift returns and exchanges are free and can be processed online or in-store
Refunds are processed promptly
Cons
Refund can take up to 10 business days to reflect in the account
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30 days from delivery
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To Return Items by Mail:
Use Old Navy's interactive returns process to create and print a prepaid UPS label.
Pack your return securely, in the original package if possible, and include your packing slip generated via the interactive returns process.
Affix your shipping label to the package, making sure no other tracking labels are showing.
Drop off your package at your nearest UPS location.
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Returns are free!
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund