Orderly makes HomeGoods returns suck less

We give them a B. Why?

Pros

• No charge for returns

• Accepts returns in-store for both in-store and online purchases

• Reasonable time frame for returns (30 days in-store, 40 days online)

Cons

• No packageless or labeless drop-off options

• Refunds over 30 days or without receipts are only given as store credit

• Refund may require government-issued photo ID without receipt

• No explicit mention of how long it takes to process refunds

30 days from purchase

• Return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender.

• Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only

• Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange

• Returns of swimwear and intimate apparel require tickets properly attached to the merchandise.

• Items purchased at a HomeGoods store can only be returned to a HomeGoods store, in accordance with this return policy

• Items purchased at HomeGoods may not be returned to T.J.Maxx, Marshalls or any of our other sister brands.

Returns are free!