Orderly makes returns suck less

We give them a B+. Why?

Pros

• Multiple return options including in-store, by mail, mobile QR code, and printing own label

• No charge for in-store returns

• Refunds are issued to the original form of payment

• Customer service is available via text, chat, or phone for assistance

• Ability to track returns and refunds online

Cons

• $9.95 return shipping fee for mailed returns

• Refund processing time can take up to 14 business days, plus an additional week for the refund to be issued

• Some restrictions on returns (Final Sale items, gourmet, monogrammed, or personalized items cannot be returned or exchanged)

30 days from delivery

To make a return, you have three options:

1. Show a mobile QR code: Go to the Returns Form or your Order History, choose Return by QR Code, and go to a nearby FedEx location to show your QR code.

2. Print your label: Go to the Returns Form or your Order History to download and print your prepaid label and return slip. Pack your return, including the return slip, and drop it off at a nearby FedEx location.

3. Visit a store: Take your return and store receipt or order number to your local Saks Fifth Avenue store. If eligible, you will receive a refund in the original form of payment.

$9.95