Sam’s Club Returns Guide
-
We give them a B. Why?
Pros
No charge for returns
Multiple return options (in-store, shipping back, contacting customer support)
Refund to original payment method or store credit
Cons
Refund timing not specified, potentially varying based on return method and item
Specific product categories have different and shorter return windows
Some items are not eligible for return
-
90 days from purchase
-
Bring it to a club: Return the item with the receipt to the Member Services desk at any Sam's Club location. The refund will be issued as cash or credit, depending on the original form of payment.
Ship it back: Start the return process for items ordered online through the order details in your account or the Help Center. Include any accessories and packing slips with the original package. The refund will be issued as cash or credit, depending on the original form of payment.
Call us: Call (888) 746-7726 with your order number. A Member Services Associate will assist you with the return.
-
Returns are free!
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund