Orderly makes IKEA returns suck less

We give them a B+. Why?

Pros

• No charge for returns

• Generous return windows (365 days for new/unopened, 180 days for opened items)

• Refunds issued to original form of payment

Cons

• No mention of packageless or labelless drop-off/pick-up options

• Returns not accepted at IKEA Planning Studio or IKEA Pick Up Point locations

• Possible deductions for promotional items not returned

365 days from purchase

• To return new and unopened products, along with proof of purchase, within 365 days for a full refund.

• To return open products, along with proof of purchase, within 180 days for a full refund.

• Bring the product to a covered porch, garage, or doorstep for pick-up service (availability varies by market).

• Plants, cut fabric, custom countertops, and as-is products cannot be returned.

• Refunds will be made in the same form of payment originally used.

• Damaged items may be exchanged by visiting an IKEA store or contacting customer support.

• Mattress purchases can be exchanged once within 90 days, with only the net purchase price refunded.

• Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations.

• If a promotional item from the original transaction is not returned, its value will be deducted from the refund amount.

Returns are typically free