Gamestop Returns Guide
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We give them a B-. Why?
Pros
In-store returns without a fee
Refunds issued back to the original form of payment
Pro Members have extended return periods and additional benefits
Cons
Shipped returns incur a fee of $8.99
Limited packageless or labelless drop-off options
Refund waiting period is not specified
Certain restrictive policies for specific items
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15 days from purchase
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Except as provided below, unopened new products, including new software, hardware, accessories, collectibles, and unworn apparel (with tags attached) are returnable within 15 days of purchase
Unopened “special” or “collector” editions of video game software and hardware are returnable within 7 days of purchase
PCs, and their components and accessories, laptops, TVs and monitors may be returned within 7 days of purchase and are subject to a 5% restocking fee
Steam Decks may be returned opened or unopened within 14 days of purchasePre-owned products can be returned for a full refund within 7 days of purchase.
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$8.99 if returned via mail, free in-store
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund