lululemon Return Guide
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We give them an A-. Why?
Pros
No charge for returns
Refunds issued to the original form of payment
Refunds processed within 3-5 business days upon receipt
Cons
No packageless or labeless drop off options
Online returns require printing a shipping label
Limited final sale items, e.g., gift cards and face masks
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30 days from delivery
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Online orders can be returned online or in store, while store purchases can be returned in store or by contacting us.
The merchandise must be unwashed and unworn with the original hangtags attached.
Shoes can be worn but must be in the box.
Proof of payment must accompany the return.
All products are subject to inspection.
If eligible for a refund, it will be issued in the original form of payment.
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Returns are free!
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund