Home Depot Return Guide
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We give them an A-. Why?
Pros
No charge for returns
In-store return option
90-day return window
Cons
No mention of packageless or labeless drop off options
No details on refund timeframe
No specific mention that refunds are issued to the original form of payment
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90 days from purchase
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To return items, customers can bring them back to any The Home Depot store for free, even if purchased online.
Customers need to bring a copy of their receipt or shipping confirmation email, the credit card used for the purchase, and a valid ID.
Returns made without a valid proof of purchase may be refunded as a store credit at the lowest advertised price.
Special order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store.
Returns for purchases made with a gift card or store credit will be refunded as store credit.
Original shipping charges will be fully refunded if the return is due to an error by The Home Depot.
Refunds for purchases with valid proof of purchase will be refunded to the original form of payment.
Major appliances can be returned if defects or damages are identified and reported to The Home Depot within 48 hours of delivery or store pickup.
Items that use flammable liquids or gases cannot be returned via mail and should be returned to the local store.
Plants can be returned within 90 days, and perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned for store credit.
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Returns are free!
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