Macy’s Returns Guide
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We give them a B. Why?
Pros
No cost for returns for Star Rewards members
Multiple return options including in-store and by mail for online purchases
The ability to return gently used cosmetics or fragrances
Cons
Non-members incur a $9.99 return shipping fee plus tax
Refunds can take time due to shipping and processing
Some items like furniture and mattresses have specific return policies which are not specified here
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30 days from purchase
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Returned items must be in original, saleable condition with original tags.
Items purchased in a store must be returned to a store.
Items purchased online can be returned to a store or by initiating the return online.
Items shipped and sold by sellers must be returned by initiating the return online.
Free returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs.
Free returns do not apply to international orders.
Refunds are received according to the original form of payment.
If the original form of payment is not available, a Macy's store credit will be issued for the returned amount.
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Store returns are free.
Return shipping is free for Star Reward members.
For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund.
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund