REVOLVE Returns Guide
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We give them an A. Why?
Pros
No charge for returns
Packageless drop-off option with Happy Returns
Refund within 24 hours for returns via Happy Returns
Refunds processed in original form of payment
Cons
Happy Returns has a limit of 5 items per return
Some exclusions for certain product categories (e.g., fragrances, nail polish)
Refunds via mail can take 2-3 business days to process.
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60 days from delivery
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Two options to return items: in person with Happy Returns or via mail
In person with Happy Returns: Start the return online to receive a QR code, locate a Return Bar near you, bring in your items
Via mail: Pack items, affix prepaid mailing label, drop off at a UPS/FedEx location
For exchanges, reserve your exchange item online via order history or contact customer service
Returned items must be unaltered and include original packaging and tags
Certain items like fragrances, nail polish, batteries, aerosols, alcohol-based liquids, and luggage cannot be accepted through Happy Returns
Refunds take 2-3 business days to process and may take several business days to reflect on the credit card account
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Returns are free!
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund