Costco Returns Guide
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We give them an A-. Why?
Pros
No charge for returns
Excellent satisfaction guarantee
Multiple return options (in-store and online)
Reasonable 90-day return window for electronics
Refund on original form of payment for both in-store and online purchases
Cons
Refund processing time is not specified, which could imply a wait
Specific return policies for certain items (e.g., diamonds, cigarettes, alcohol) may be seen as restrictive
Different payment methods and limitations might be confusing
No mention of packageless or labeless drop-off options
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90 days from purchase
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To return an online purchase, log into your account through Sign In/Register.
Select Orders & Returns.
Choose the Return or Replace Items button next to the appropriate order.
Follow the prompts to complete your return or replacement request.
Return your purchase to any Costco warehouse for an immediate refund, including shipping and handling fees.
If possible, the refund will be placed on the card used for the purchase.
Items returned through Costco.com will be refunded, including shipping and handling fees, and will be credited to the credit card used to place the order.
No charge for return shipping.
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Returns are free!
What does Orderly do?
See every order, where it is, and what you need to do next, all on one screen
Centralize
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Countdowns and return reminders so you never miss a refund