Orderly makes returns suck less

We give them a B-. Why?

Pros

• 30-day return window for most items

• Extended return period for holiday purchases

• Mattress returns with a 100-night free trial

• Options for both drop-off and pick-up returns

• Refund in original form of payment

Cons

• Return shipping cost is deducted from refund

• Refunds can take up to 2 weeks to process

• Large appliances have a very short return window (48 hours)

• Some items are non-returnable (clearance, gift cards, personalized items, live plants)

30 days from delivery

• Visit the My Orders section of My Account to start the return.

• The item(s) must be in their original, undamaged condition.

• If the item(s) were delivered disassembled, they must be returned disassembled.

• The item(s) must be returned in its original packaging.

• If the original packaging is too damaged, use a similar box or one no longer than 108 inches.

• Certain items cannot be returned, including open box items, clearance items, gift cards, personalized items, bundled items at discounted rates, items marked 'Non-Returnable,' live plants, and swatches.

• Return shipping costs will be deducted from the refund.

• Refunds may take 5-7 days but may take up to 2 weeks.

• Mattresses come with a 100-night free trial and can be returned within the first 100 nights.

• Large appliances can be returned within 30 days of delivery if not installed and returned in the original packaging.

• The deadline to return items purchased between November 1 and December 31 is extended until January 31.

Varies considerably based on the product. Check for more detail at:

https://www.wayfair.com/help/article/returns/309BD55E-A309-43A4-A4B1-4FD56AF14EE1