JCPenney Returns Guide
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We give them an B. Why?
Pros
No charge for in-store returns
Multiple return options (in-store and by mail)
Refunds processed to the original form of payment if receipt is provided
Offers a price match guarantee
Cons
Refunds can take up to 4 weeks
Returns by mail incur a return fee deducted from the refund amount
Returns without a receipt are only eligible for store credit and require photo identification
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60 days from purchase
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Returns can be made at any JCPenney store within 60 days of the purchase date.
Bring the item(s) and the receipt to an associate for assistance.
Refunds will be issued on the original form of payment or as a JCPenney Gift Card, if available.
Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the lowest selling price of the item in the last 45 days, accompanied by a valid ID.
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Returns are free!
What does Orderly do?
Centralize
See every order, where it is, and what you need to do next, all on one screen
Track
Delivery status updated in real-time based on carrier updates & supplier emails
Remember
Countdowns and return reminders so you never miss a refund